سياسة الخصوصية

JOI Creations ("Joi," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you access our website www.wearjoi.com (the "Website") and engage with our services.

By using this Website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

When you use our Website, we may collect the following types of personal information:

1.1 Personal Data

  • Name, email address, phone number, and shipping address when you make a purchase.
  • Payment details, including billing information (note: Joi does not store credit card details; all transactions are securely processed by third-party payment providers).
  • Order history, including details of past purchases and preferences.

1.2 Technical and Usage Data

  • IP address, browser type, device information, and pages visited to analyze trends and improve user experience.
  • Cookies and tracking technologies that store browsing behavior and preferences (see Section 4 – Cookies & Tracking Technologies).

1.3 Marketing & Communication Preferences

  • Information on your preferences for receiving marketing emails, promotions, and updates (only if you opt-in).

2. How We Use Your Information

Joi processes your personal data for the following purposes:

  • To process and fulfill orders, including payment processing, shipping, and order confirmation.
  • To provide customer service, respond to inquiries, and handle complaints.
  • To enhance website functionality and improve user experience.
  • To send promotional emails, updates, and personalized recommendations, subject to your marketing preferences.
  • To prevent fraud, detect security breaches, and comply with legal obligations.

3. Sharing Your Information

Joi does not sell, rent, or trade your personal data to third parties. However, we may share your information under the following circumstances:

  • Service Providers: We share data with trusted third parties, such as payment processors, shipping providers, and IT service providers, to facilitate transactions and deliveries.
  • Legal Compliance: We may disclose information if required by law, to comply with legal processes, or to protect against fraud, unauthorized transactions, or security threats.

All third-party service providers are contractually obligated to handle your data securely and in compliance with applicable data protection laws.

4. Cookies & Tracking Technologies

Joi uses cookies and similar tracking technologies to enhance your browsing experience and improve website functionality. These include:

  • Essential Cookies: Necessary for website operation (e.g., remembering login details and cart items).
  • Analytics Cookies: Help us track website traffic, behavior patterns, and user interactions.
  • Marketing Cookies: Used for personalized advertising and promotional campaigns.

You may manage cookie preferences through your browser settings. However, disabling cookies may impact certain features of the Website.

5. Data Security

We implement strict technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

  • Secure data encryption protocols during payment transactions.
  • Restricted access to sensitive data, limited to authorized personnel.
  • Regular monitoring of website security and protection against cyber threats.

Despite these measures, no internet transmission or electronic storage method is 100% secure. We encourage users to keep login credentials confidential and to contact us immediately if they suspect any unauthorized access to their accounts.

6. Your Rights

You have the following rights concerning your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Correction: Update or amend inaccurate or incomplete information.
  • Right to Deletion: Request the removal of your personal data, subject to legal and contractual obligations.
  • Right to Withdraw Consent: Opt out of marketing communications at any time via the "unsubscribe" link in emails.
  • Right to Data Portability: Request a structured, commonly used format of your personal data.

To exercise these rights, contact us at care@wearjoi.com. Joi reserves the right to verify your identity before processing any data-related requests.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Once no longer needed, your data will be securely deleted or anonymized.

8. International Data Transfers

If you are accessing our Website from outside the United Arab Emirates, please note that your data may be transferred to and processed in the UAE. We ensure that any cross-border data transfers comply with applicable data protection laws.

9. Changes to This Privacy Policy

Joi reserves the right to update this Privacy Policy at any time. Changes will be posted on this page, and continued use of our Website following any modifications constitutes acceptance of the revised terms. We encourage users to review this policy periodically.

10. Contact Information

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at:

Email: care@wearjoi.com

License Number: CN-5757253

Licensed by: Abu Dhabi Economic Department, UAE

This Privacy Policy is governed by the laws of the United Arab Emirates, and any disputes arising from it shall be subject to the exclusive jurisdiction of the courts of Abu Dhabi, UAE.