شروط الخدمة
OVERVIEW
This website is operated by Joi Creations ("Joi," "we," "us," or "our"). Throughout the site, the terms “we,” “us,” and “our” refer to Joi Creations. By accessing or using this website www.wearjoi.com (the "Website"), you agree to comply with and be bound by these Terms and Conditions ("Terms"). If you do not agree with these Terms, you may not access the Website or use any of its services.
Any new features, updates, or tools added to the Website shall also be subject to these Terms. We reserve the right to update, modify, or replace any part of these Terms at any time by posting changes to our Website. It is your responsibility to review this page periodically. Your continued use of or access to the Website after any modifications constitute acceptance of those changes.
1. ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, or that you have obtained consent from your legal guardian to use this Website.
You may not use our products for any unlawful or unauthorized purpose, nor may you violate any applicable laws or regulations in your jurisdiction, including but not limited to intellectual property laws. A violation of any of these Terms will result in immediate termination of your access to our services.
2. GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time for any reason.
You understand that any content you provide (excluding payment information) may be transferred unencrypted and may involve transmissions over various networks and adaptation to technical requirements of connecting networks or devices. Payment information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our Website or its services without express written permission from us.
3. ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information on this Website is inaccurate, incomplete, or outdated. The material provided is for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material on this Website is at your own risk.
We reserve the right to modify the contents of this Website at any time, but we are not obligated to update any information. You agree that it is your responsibility to monitor changes to our Website.
4. PRICING, MODIFICATIONS, AND SERVICE AVAILABILITY
- Prices for our products are subject to change without notice.
- We reserve the right to modify, discontinue, or suspend any part of the Website or service at any time without prior notice.
- We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of our services.
5. PRODUCTS AND SERVICES
- Certain products or services may be available exclusively online through our Website. These may have limited quantities and are subject to return or exchange only in accordance with our Return & Refund Policy.
- We make every effort to display product images and descriptions as accurately as possible. However, we cannot guarantee that your screen’s display of any color or product will be accurate.
- We reserve the right to limit the sale of our products or services to any person, geographic region, or jurisdiction.
6. SHIPPING AND DELIVERY
6.1 Delivery Timeframes
| Region | Estimated Delivery Time |
|---|---|
| United Arab Emirates (UAE) | 1-2 business days |
| GCC Countries (Saudi Arabia, Kuwait, Bahrain, Oman, Qatar) | 3+ business days |
| International Shipping | 4+ business days |
6.2 Shipping Rates and Carriers
- International shipping is facilitated via the best available courier company for your country. Shipping rates are calculated at checkout based on live pricing provided by courier companies.
- Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer.
7. RETURNS AND REFUNDS
- We accept returns and exchanges within 7 days of receiving your order, provided that the item is unworn, unused, and returned in its original packaging with all tags attached.
- Refunds are processed within 7 business days after inspection of the returned item. Refunds will be issued to the original payment method.
- Some items may not be eligible for return, including used, damaged, or personalized products.
For more details, refer to our Return & Refund Policy.
8. ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order placed with us. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order.
You agree to provide current, complete, and accurate account and purchase information for all transactions made through our Website. You agree to promptly update your account details to ensure successful transactions.
9. INTELLECTUAL PROPERTY RIGHTS
- All content on this Website, including but not limited to images, designs, text, graphics, logos, and trademarks, is the property of Joi Creations and is protected under United Arab Emirates intellectual property laws.
- You may not use, reproduce, distribute, or exploit any content from this Website without prior written consent from us.
10. THIRD-PARTY LINKS
This Website may contain links to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party websites, and we do not warrant their materials or services. Your use of third-party websites is at your own risk.
11. PROHIBITED USES
You are prohibited from using this Website or its content for:
(a) Any unlawful purpose;
(b) Soliciting others to perform unlawful acts;
(c) Violating any applicable laws or regulations;
(d) Infringing upon or violating our intellectual property rights;
(e) Uploading or transmitting viruses or any malicious code;
(f) Spamming, phishing, or hacking into any system;
(g) Interfering with the security features of this Website.
We reserve the right to terminate your access to our Website for violating any of the prohibited uses.
12. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
- We do not guarantee that your use of our Website will be uninterrupted, secure, or error-free.
- You agree that your use of our Website is at your sole risk. All products and services are provided "as is" and "as available," without any warranties of any kind, express or implied.
- We shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of this Website or our products.
13. INDEMNIFICATION
You agree to indemnify and hold Joi Creations, its affiliates, officers, and employees harmless from any claims, liabilities, or expenses arising out of your violation of these Terms.
14. GOVERNING LAW
These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Abu Dhabi, UAE.
15. CHANGES TO TERMS AND CONDITIONS
We reserve the right to update or modify these Terms at any time without prior notice. Any changes will take effect upon being posted on this Website. Your continued use of the Website after any modifications constitute acceptance of the revised Terms.
16. CONTACT INFORMATION
For any questions regarding these Terms, please contact us at:
Joi Creations
Email: hello@wearjoi.com
License Number: CN-5757253
Licensed by: Abu Dhabi Economic Department, UAE